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Privacy Policy
A legal disclaimer
The information provided in this Privacy Policy is of a general nature and is intended to explain how Clickpay Global collects, uses, and protects personal information.
This Privacy Policy does not constitute legal advice. While we take reasonable steps to ensure compliance with applicable Australian privacy and financial regulations, we recommend that users seek independent legal advice if they require clarification regarding their rights or obligations.
Clickpay Global cannot anticipate every individual circumstance and this policy should be read in conjunction with applicable laws and regulations, including the Privacy Act 1988 (Cth) and AML/CTF legislation.
Privacy Policy - the basics
Clickpay Global is committed to protecting the privacy of our customers, website visitors, and mobile app users.
A privacy policy explains how an organisation collects, uses, discloses, stores, and manages personal information. This includes information provided by customers when using our services, such as international payments, currency exchange, and money transfer services.
We collect personal information only where it is reasonably necessary for:
Providing our financial services
Verifying customer identity
Preventing fraud and financial crime
Complying with legal and regulatory obligations
Improving our products and customer experience
We take privacy seriously and apply appropriate safeguards to protect personal information from misuse, loss, unauthorised access, or disclosure.
What Information We Collect
Depending on how you interact with Clickpay Global, we may collect the following types of information:
Personal identification details (name, date of birth, nationality)
Contact information (email address, phone number, residential address)
Government-issued identification (passport, driver’s licence)
Transaction and payment details
Source of funds and transaction purpose
Technical data (IP address, device and browser information)
This information may be collected directly from you or through authorised verification providers.
Why We Collect Personal Information
We collect personal information to:
Provide and manage money transfer and payment services
Verify identity and meet Know Your Customer (KYC) requirements
Comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws
Detect and prevent fraud and unauthorised activity
Respond to customer enquiries and support requests
Meet legal and regulatory obligations
Sharing and Disclosure of Information
We may disclose personal information to:
Banking and payment partners
Identity verification and compliance providers
Technology and hosting providers
Regulatory authorities, including AUSTRAC
Law enforcement agencies where required by law
We do not sell personal information to third parties.
Overseas Disclosure
Some of our service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws.
Data Security
Clickpay Global implements reasonable administrative, technical, and physical safeguards to protect personal information, including:
Secure systems and encryption
Restricted access controls
Ongoing monitoring and security reviews
Access, Correction, and Your Rights
You may request access to, or correction of, personal information we hold about you. Requests can be made by contacting us using the details below.
We will respond within a reasonable timeframe in accordance with the Privacy Act.
Cookies and Website Analytics
Our website and mobile applications may use cookies and similar technologies to improve functionality, monitor usage, and enhance user experience. You can control cookie settings through your browser preferences.
Complaints
If you believe Clickpay Global has breached your privacy, you may contact us to lodge a complaint. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website and mobile application.
Contact Us
Clickpay Global
Website: https://www.clickpayglobal.com.au
Email: info@clickpayglobal.com.au
Location: Australia
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